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UK Delivery Information
Temptation Gifts prides itself on providing exceptional customer service online, just as we do in our stores. You can find useful information about shopping with us on these pages, and you can also take a look at what other customers have said about us on our Customer Comments page.
If you need any further questions answered in regards to your order or delivery please don't hesitate to call our helpful Customer Service team on 01494 790424 or email us at [email protected].
A summary of our delivery options to the United Kingdom are shown in the table below.
For additional information and full terms and conditions, please see details further down the page.
Delivery Service | Estimated Delivery Time | Price |
Standard Delivery | 2 - 5 working days * from despatch |
£3.95 FREE for orders over £59.99 * |
Premium Delivery | 1 - 3 working days * from despatch |
£4.99 £1.99 for orders over £59.99 * |
Courier Delivery Postcode exclusions apply * |
Order by 2pm for Next Working Day * delivery. |
£6.99 £4.99 for orders over £59.99 * |
Additional Courier Services (Subject to Availability) | ||
12pm Noon Courier Delivery Postcode exclusions apply * |
Order by 2pm for Next working day by 12pm Noon delivery. |
£11.99 |
10am Courier Delivery Postcode exclusions apply * |
Order by 2pm for Next working day by 10am delivery. |
£18.99 |
SATURDAY Delivery Postcode exclusions apply * |
Order by 2pm Friday for Saturday by 1pm delivery. |
£14.99 |
SUNDAY Delivery Postcode exclusions apply * |
Order by 2pm Friday for Sunday delivery. |
£14.99 |
* Please see below for full details
General Information
After placing an order with us, you will receive email notification to confirm that we have received your order details. This email will contain a unique order number, along with the details of the items purchased and the delivery information provided. If you notice any mistakes in the details included within this email or need to make any changes, please contact us immediately to let us know, and quote the order number that you have been given.
When your order has been picked and packed, you will receive a further email to confirm that your items are ready for despatch.
Despatch and delivery times are estimates only, but from our experience the vast majority of orders arrive well within these times. We will always notify customers if there are any circumstances that may affect these estimated times.
Delivery discounts, offers and restrictions
Delivery discounts, offers and restrictions may be applied to individual products or product ranges. Full details of any changes to our standard delivery terms will be included within individual product descriptions, or alongside the relevant product ranges.
Personalised Gifts
Orders containing items to be personalised may take longer to be delivered, and may be subject to further restrictions. Orders containing some personalised items will incur an additional shipping fee equal to our standard delivery fee as they are despatched from a separate location. Please check any information provided in the personalised product description carefully.
£3.99 British Forces Addresses (BFPO)
We do allow the shipment to BFPO Addresses. To select this option, choose United Kingdom as the delivery country and ensure you enter the recipient's full details in line with BFPO requirements. This includes entering the correct Postcode starting with "BF". You will then be presented with BFPO Options which is priced at a flat rate of £3.99. For other address requirements please check the UK Government Website. Please note that we cannot be held responsible for any lost post sent to BFPO addresses
** FREE Standard Delivery on orders over £59.99
Orders containing products (excluding restrictions below) with a shopping cart value of £59.99 or more qualify for FREE Standard delivery
This offer is only available on orders being sent to addresses in the United Kingdom.
Some Personalised Gifts are excluded from this offer. We are unable to offer discounted delivery on orders containing these products, as they are despatched from a separate location and incur additional postage charges.
Where items are excluded from discounted delivery, it is clearly indicated in product descriptions and within the checkout process.
£1.95 Shipping on Greeting Cards
Orders containing only greeting cards qualify for optional UK delivery for just £1.95. These orders are sent using our Standard UK Delivery method. Please allow up to 5 days for delivery.
Shipping on Jellycat
All Jellycat items under the value of £44.95 qualify for UK delivery at just £2.95. Jellycat items from the value of £44.95 qualify for free UK delivery. This offer only applies to orders containing solely Jellycat products. These orders are sent using our Standard UK Delivery method. Please allow up to 5 days for delivery.
Standard Delivery - £3.95 or FREE for orders over £59.99*
Orders placed using Standard Delivery to UK addresses are sent either using Royal Mail's '48' service or via tracked courier service. You should expect your order to arrive at the designated delivery address within 2-5 working days of despatch.
We aim to despatch all Standard Delivery orders within 1 working day of being placed, but at particularly busy periods this may take up to 3 working days. You will receive an email confirming the order has been despatched.
For your convenience, Standard Delivery does not require a signature on delivery. So if you're not in when the delivery arrives, if there is somewhere safe and discreet for the parcel to be left (for instance with the doorman of a block of flats, or within a covered porch with an unlocked door), the driver will leave it for you. If there is no appropriate location, the driver will leave a card or attempt to redeliver on a subsequent day.
Premium Delivery - £4.99 or just £1.99 for orders over £59.99*
Orders placed using Premium Delivery to UK addresses are sent either using Royal Mail's Tracked '24' service or via tracked courier service. You should expect your order to arrive at the designated delivery address within 1-3 working days of despatch.
We aim to despatch all Premium Delivery orders the same working day, or failing that the following working day. You will receive an email confirming the order has been despatched.
Courier Delivery - £6.99 or just £4.99 for orders over £59.99*
All orders placed before 2pm, on a standard working day, will be despatched the same day for delivery the next working day.
Orders placed after 2pm, or on a non-working day will be despatched the following working day for delivery on the subsequent working day.
Please see the table below for details:
Orders placed.. | Will be Despatched.. | For Delivery.. |
Before 2pm, Monday-Thursday | Same Day (Monday-Thursday) |
Next Day (Tuesday-Friday) |
Between 2pm Thursday and 2pm Friday | Friday | Monday |
After 2pm Friday Anytime Saturday or Sunday |
Monday | Tuesday |
Please note: Orders cannot be despatched or delivered on UK bank holidays.
Saturday & Sunday Delivery (£14.99)
Weekend Delivery may be available on your order when checking out. If you choose this method, your order will be despatched using Royal Mail Special Delivery.
All orders placed using SATURDAY Delivery before 2pm Friday, will be despatched on Friday for delivery the upcoming Saturday.
All orders placed using SUNDAY Delivery before 2pm Friday, will be despatched on Saturday for delivery the upcoming Sunday.
General Courier Information
Our preferred delivery partners are Royal Mail and FedEx .
Courier deliveries are usually made between 8am-6pm and may require a signature confirming receipt of the goods.
But please be aware that during peak periods Courier orders may be delivered up to 8pm in the evening.
If you are not in when the courier attempts delivery they will leave a card for you to rearrange delivery.
When you place your order you can request that the parcel be left with a neighbour or in a safe and secure location by writing the relevant information in the 'Notes to Customer Service' section when selecting a delivery method.
By providing us with an email address and/or mobile phone number, this allows our courier partner to contact you directly with details relating to your delivery. This may include notifications on the progress of your delivery, estimated delivery times, and the option to make changes to your delivery. If you would prefer this information not to be shared, please let us know when placing your order.
Postcodes excluded from Next Day Courier delivery (Two Day Courier Delivery Available)
Unfortunately, due to restrictions placed on us by our courier partners we are unable to offer a Next Working Day service to the postcodes listed in the table below.
To all these locations with the exception of the Channel Islands we offer a Two Day Delivery for £24.99.
AB Aberdeen31-56 |
BT Northern IrelandALL |
FK Falkirk19-21 |
GY GuernseyALL |
HS Outer HebridesALL |
IM Isle of ManALL |
IV InvernessALL |
JE JerseyALL |
KA Kilmarnock27, 28 |
KW KirkwallALL |
PA Paisley20-80 |
PH Perth1, 5-10, 15-50 |
PO Isle of White30-41 |
TR Scilly Isles21-25 |
ZE Shetland IslandsALL |
Postcodes excluded from Next Day by 12pm Noon and Saturday / Sunday delivery
Unfortunately, due to restrictions placed on us by our courier partners we are unable to offer a Next Working Day by 12pm noon or Saturday / Sunday service to all areas.
In addition to the postcodes listed in the excluded for next day delivery, we do not offer this service to the postcodes of:
AREA |
POSTCODES |
Dundee & Tayside |
DD10 |
Wales |
SA20, SY23, SY24, SY25 |
Fife & North Tayside |
FK (ALL), PH (ALL)
|
Cornwall |
TR12, TR19 |
Postcodes excluded from Next Day by 10am Courier delivery
Unfortunately, due to restrictions placed on us by our courier partners we are unable to offer a Next Working Day by 10am service to all areas.
In addition to the postcodes listed in the excluded for next day and by 12pm noon / Saturday delivery, we do not offer this service to the postcodes of:
AREA |
POSTCODES |
North Tyneside |
NE48, NE49 |
Carlisle & Borders |
DG4 |
Dumfries & Borders |
ML8, ML11-ML12 |
Aberdeen |
AB10-AB16, AB21-AB25, AB30 |
Dundee & Tayside |
PH2, PH12-PH14, DD7-DD9, DD11 |
Plymouth |
PL10-PL19, PL22-PL35 |
Ayrshire |
KA6, KA14-KA15, KA18-KA19, KA22-KA23, KA25-KA26, KA29-KA30, ML10 |
Cornwall & Exeter |
TR1-TR11, TR13-TR18, TR20, TR26-TR27, EX22, EX31-EX35, EX39, TQ7, TQ8 |
Wales |
SA14-SA17, SA19, SA32-SA48, SA61-SA73 |
Glasgow |
G63, G83, G84, PH3, PH4 |
Edinburgh & Borders |
EH38, EH43-EH46 |