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E-Commerce Jobs

Current Vacancies:

Temporary Customer Service Assistant (Office Based)

As we approach our Christmas period we are looking for customer service assistants to join our busy distribution team on a temporary basis.

Do you have experience as an office based Customer Service Assistant? Please note this is not a sales job - we need someone who can deal with enquires from online customers by email and on the phone.

Key Responsibilities

  • Managing Orders - printing, shipping labels, upgrades etc
  • Corresponding with customers by telephone and email
  • Placing orders on behalf of customers when needed
  • Managing returns and special orders
  • Helping the Fulfilment team as required

Skills required

  • Good, clear spoken and written English
  • Exceptional telephone manner
  • Ability to deal with complaints in a positive manner
  • Good working knowledge of Microsoft word, excel etc
  • Good typing speeds
  • Be reliable and punctual - always!
  • Be able to work as part of a team

Full training in dealing with specifics relating to our online business will be provided but previous office based customer service experience is essential.

IMPORTANT - Please note the following:

We are looking for someone who can commit to five days per week however we do require flexibility as we work across a seven day rota.

Our offices are based at Woodlands Farm, The Vale, Chesham HP5 3NJ which is not served by public transport so please check you can get to our location

Benefits and Specific Details;

Pay Rate - £10 per hour (Age Related)

To start – various start dates available

20 days holiday (plus bank holidays) pro rata

Staff Discount scheme

Free on-site parking

If you would like to apply for this position please send an up-to-date CV along with a covering letter saying why you'd be perfect for the job to;

It would be helpful to say when you would be available to start.

We are also looking for people to join our web fulfilment team picking and packing customer orders and web stock team processing deliveries. If you think you would be better suited to either of these roles please let me know

Please only apply for this position if you live within easy reach of HP5


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