Christmas and New Year Opening Hours
Our website will stay open for business 24 hours a day every day of the holiday season! But we are going to be allowing our incredibly hardworking customer service, order-fulfilment and stock teams a few days off over Christmas and the New Year. Here are some details:
Please note our postage partners Royal Mail & FedEx are also closed for some of the holiday period including the bank holidays. Therefore please be aware that delivery times may be extended.
Friday 20th December - Our Customer Service department will be open as usual between 9.00am and 5:00pm. Any Courier Delivery orders placed before 2pm will be despatched same day, and should be delivered in time for Christmas. Orders placed after 2pm are no longer guaranteed to be delivered in time for Christmas
Saturday 21st December - Our Customer Service department will be open between 9.00am and 5:00pm.
Sunday 22nd December - Closed. No orders or customers queries will be processed on this day.
Monday 23rd December - Our Customer Service department will be open as usual between 9.00am and 5:00pm. Any Courier Delivery orders placed before 2pm will be despatched same day, but cannot be guaranteed to be delivered in time for Christmas. Courier orders placed after 2pm will likely be delivered on Friday 27th December.
Tuesday 24th December - Our Customer Service department will be open between 9.00am and 2:30pm. Any courier orders placed before 2pm will be despatched same day and will likely be delivered on Friday 27th December. Courier orders placed after 2pm will not be picked up until Friday 27th December and will likely be delivered on Monday 30th December.
Wednesday 25th December - Closed. No orders or customers queries will be processed on this day.
Thursday 26th December - Closed. No orders or customers queries will be processed on this day.
Friday 27th December - Our Customer Service department will be open as usual between 9:00am and 5:00pm. Orders will be processed as usual.
Saturday 28th December - Our Customer Service department will be open as usual between 9.00am and 5:00pm.
Sunday 29st December - Closed. No orders or customers queries will be processed on this day.
Monday 30th December - Our Customer Service department will be open as usual between 9:00am and 5:00pm. Orders will be processed as usual.
Tuesday 31st December - Our Customer Service department will be open between 9.00am and 5:00pm. Any courier orders placed before 2pm will be despatched same day and will likely be delivered on Thursday 2nd January. Courier orders placed after 2pm will not be picked up until Thursday 2nd January and will likely be delivered on Friday 3rd January.
Wednesday 1st January - closed. No orders or customers queries will be processed on this day.
Thursday 2nd January - Normal service resumes. Orders will be dispatched as usual. Phonecalls and emails will be answered 9.00am – 5.00pm Monday – Saturday
