Christmas and New Year Opening Hours

Our website will stay open for business 24 hours a day every day of the holiday season! But we are going to be allowing our incredibly hardworking customer service, order-fulfilment and stock teams a few days off over Christmas and the New Year. We hope you don’t mind! Here are some details:

Please note our postage partners Royal Mail, DPD, FedEx & Parcelforce are also closed for some of the holiday period including the bank holidays. Therefore please be aware that delivery times may be extended.

Friday 23rd December - Our Customer Service department will be open as usual between 9.00am and 5:00pm. As most Royal Mail workers are on strike, no Standard or Premium orders will be collected. Any Courier Delivery orders placed before 2pm will be despatched, with delivery estimated for Wednesday 28th December. Courier orders placed after 2pm will not be picked up until Wednesday 28th December and will likely be delivered on Thursday 29th December

Saturday 24th December - Our Customer Service department will be open between 9.00am and 1:00pm. As most Royal Mail workers are on strike, no orders will be collected.

Sunday 25th December - closed. No orders or customers queries will be processed on this day.

Monday 26th December - closed. No orders or customers queries will be processed on this day.

Tuesday 27th December - closed. No orders or customers queries will be processed on this day.

Wednesday 28th December - Our Customer Service department will be open as usual between 9:00am and 5:00pm. Orders will be processed as usual.

Thursday 29th December - Our Customer Service department will be open as usual between 9:00am and 5:00pm. Orders will be processed as usual.

Friday 30th December - Our Customer Service department will be open as usual between 9:00am and 5:00pm. Orders will be processed as usual. Any Courier Delivery orders placed before 2pm will be despatched, with delivery estimated for Tuesday 3rd January. Courier orders placed after 2pm will not be picked up until Tuesday 3rd January and will likely be delivered on Wednesday 4th January

Saturday 31st December - Our Customer Service department will be open as usual between 9.00am and 5:00pm.

Sunday 1st January - closed. No orders or customers queries will be processed on this day.

Monday 2nd January - closed. No orders or customers queries will be processed on this day.

Tuesday 3rd January - Normal service resumes. Orders will be dispatched as usual. Phonecalls and emails will be answered 9.00am – 5.00pm Monday – Saturday