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UK Delivery

Standard delivery within the UK is charged at a rate of £3.50. Signed-for Courier delivery is available for just £6.99.

*PLEASE NOTE: Certain items are excluded from our Free UK Delivery offer. These items are clearly indicated within their product description and within the checkout process.

Personalised Gifts

Many Personalised gifts are excluded from our Free UK Delivery offer and any limited time delivery offers as they are packaged and dispatched from a separate location. Orders containing some personalised items will incur an additional shipping fee equal to our standard delivery fee as they are despatched from a separate location. Personalised items may take longer than our standard delivery times, and Premium or Courier delivery may not be available. This information will be clearly indicated on the affected items.

£1.99 UK shipping on Carrie Elspeth

Orders containing only Carrie Elspeth jewellery qualify for optional £1.99 UK Delivery. These orders are sent using our Standard UK Delivery method. Please allow up to 5 days for delivery.

£1.99 UK shipping on Greeting Cards

Orders containing only greeting cards qualify for optional £1.99 UK Delivery. These orders are sent using our Standard UK Delivery method. Please allow up to 5 days for delivery.

International Delivery

For international delivery, shipping price varies with spend. Fast, signed-for courier delivery by FedEx is also available to all international destinations.

Europe

European delivery is split into two regions - European Union and Rest of Europe. Please see below for full details of country categorisation.

For delivery purposes, the European Union region includes the following 27 EU member states and Monaco:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

For delivery purposes, Rest of Europe includes the following non-EU European countries:
Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey, Vatican City

Due to operational issues, we cannot send Tracked Airmail to the following European Countries:
Bosnia and Herzegovina, Macedonia, Montenegro

North America

Our North America delivery region includes the United States of America and Canada

Rest of World

* Due to operational issues, we can only send Tracked Airmail to the following rest of world countries:
Aland Islands, Argentina, Australia, Barbados, Belize, Brazil, Cambodia, Cameroon, Canary Islands, Cayman Islands, Cook Islands, Ecuador, Georgia, Hong Kong, Israel, Japan, Jordan, Kazakhstan, Lebanon, Malaysia, New Zealand, Saudi Arabia, Singapore, South Korea, Taiwan, Thailand, Tonga, Trinidad & Tobago, Uganda, United Arab Emirates, Vanuatu, Vietnam

Extremely rarely, in the event of unusually heavy or oversized orders going to overseas destinations, these shipping tariffs will prove insufficient to cover our costs. In which case we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order.

Should you choose not to pay that surcharge we will refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days and then refund your payment in full and cancel your order.

Return & Refund Policy

If you would like to return an unwanted or damaged item back to us please inform our customer service team at customerservice@temptationgifts.com or 01494 790424 within 14 days of receiving the goods. 

You will be asked to send the item back to us at the address below. 

Temptation Gifts
Unit 2E 
Woodlands Farm
The Vale
Chesham
Bucks
HP5 3NJ

If the product has been damaged or received incorrectly you can give our customer service a call or email us to request a prepaid returns label to use. If however you have decided to return an item as it is unwanted please send this back to us at your expense, keeping a proof of postage.

Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund once we have received the goods and confirmed they are in a re-saleable condition.

In order to process your return please include the following information:

- Your order number 
- If you need a replacement or refund
- The reason for the return
- If the item is faulty please include exactly where the fault is on the item 

All returns are processed within five working days of them being received and we will send you an email when we have processed your return and inform you of any refunds that have been processed. Please allow 1-5 working days for refunds to be processed back into your account. For full details please see our Return and Refund Policy

Returns of Personalised Gifts
Due to the personalised nature of these items, we are only able to accept returns or offer refunds if items are damaged or faulty.

For more information, please go to our Terms and Conditions page