Dunoon Whoops! Benmore Shape Mug

UK Delivery

Standard delivery within the UK is charged at a rate of  £3.99. Signed-for Courier delivery is available for just  £6.99.

*PLEASE NOTE: Certain items are excluded from our Free UK Delivery offer. These items are clearly indicated within their product description and within the checkout process.

Personalised Gifts

Many personalised gifts are excluded from our Free UK Delivery offer and any limited time delivery offers as they are packaged and dispatched from a separate location. Orders containing some personalised items will incur an additional shipping fee equal to our standard delivery fee as they are despatched from a separate location. Personalised items may take longer than our standard delivery times, and Premium or Courier delivery may not be available. This information will be clearly indicated on the affected items.

£2.50 UK shipping on Greeting Cards

Orders containing only greeting cards qualify for £2.50 UK Delivery. These orders are sent using our Standard UK Delivery method. Please allow up to 5 days for delivery.

International Delivery

For international delivery, shipping price varies with spend. Fast, signed-for courier delivery by FedEx is also available to all international destinations.

Europe

European delivery is split into two regions - European Union and Rest of Europe. Please see below for full details of country categorisation.

EU Import Charges from 1 July 2026
From 1 July 2026, the EU is introducing a customs duty of €3 per item on low-value goods imported from outside the EU.
For orders delivered to EU countries, the recipient is responsible for paying any VAT/import tax, customs duty, EU low-value import charges and handling fees requested before, upon or after delivery.
These charges are not charged by us and are therefore not included in the price paid at checkout. They are set and collected by the customs authority, courier or postal service in the delivery country. In addition, orders to Denmark, Germany & Luxembourg must be made via FedEx, and Airmail is temporarily unavailable

For delivery purposes, the European Union region includes the following 27 EU member states and Monaco:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden

For delivery purposes, Rest of Europe includes the following non-EU European countries:
Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Gibraltar, Greenland, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey, Ukraine, Vatican City

Orders to Italy
On 1 January 2026, the Italian Government introduced a €2 customs administration fee for parcels sent for delivery from outside the EU. At present, the fee will be collected directly from the Italian recipient. This is in addition to any import tax which may be charged.

Orders to France
On 1 March2026, the French Government introduced a €2 customs administration fee for parcels sent for delivery from outside the EU per product type. At present, the fee will be collected directly from the French recipient. This is in addition to any import tax which may be charged.

North America

Our North America delivery region includes USA and Canada

Rest of World

Extremely rarely, in the event of unusually heavy or oversized orders going to overseas destinations, these shipping tariffs will prove insufficient to cover our costs. In which case we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order.

Should you choose not to pay that surcharge we will refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days and then refund your payment in full and cancel your order.

Return & Refund Policy

If you would like to return an unwanted or damaged item please inform our customer service team at [email protected] or 01494 790424 within 14 days of receiving the goods.

You will be asked to send the item back to us at the address below:

Temptation Gifts
Unit 2E
Woodlands Farm
The Vale
Chesham
Bucks
HP5 3NJ

If the product has been damaged or received incorrectly you can call or email us to request a prepaid returns label. If you have decided to return an unwanted item, please send it back at your expense, keeping proof of postage.

Please ensure items are returned in perfect condition and packaged securely. You will only be eligible for a refund once we have received the goods and confirmed they are in a re-saleable condition.

To process your return please include:

• Your order number
• Whether you require a replacement or refund
• The reason for the return
• If faulty, a clear description of the fault

All returns are processed within five working days of receipt. We will email you once your return has been processed and confirm any refund issued. Please allow 1–5 working days for refunds to reach your account. For full details please see our Return and Refund Policy.

Returns of Personalised Gifts

Due to the personalised nature of these items, we are only able to accept returns or offer refunds if items are damaged or faulty.

For more information, please visit our Terms and Conditions page.