TemptationGifts

About Us Our Contact details:
TemptationGifts
6 Sycamore Road Amersham Bucks HP6 5DR United Kingdom
Phone: 01494 728913
Email: sales [at] temptationgifts [dot] com

Company History

Temptation was started in Berkhamsted, Hertfordshire, in 1983, by married couple Mike and Sheena Adams. They had a simple retailing philosophy. Shopping should be fun!

The Early Days

Mike and Sheena set about creating a store that would sell unusual gifts, at a price people could afford, and to make sure that customers felt comfortable while shopping. They felt, (and still feel), that too many shops take their customers for granted, so they tried to create stores where customers feel welcome, are listened to rather than sold to, and where the goods on offer are priced within the reach of all budgets.

Expansion of the Company

Over the next ten years the company opened stores in Amersham, Beaconsfield, and St. Albans, and moved to a more central location in Berkhamsted. Turnover grew rapidly, helped by the expansion of the Amersham and Beaconsfield stores, and the building of a central warehouse and head office in Amersham. The company became a limited company in 1999, but ownership remains entirely in the hands of Mike and Sheena Adams. Annual turnover now exceeds £2 million, still small by the standards of the big High Street Multiples, but big enough to make us one of the most successful independent gift retailers in the United Kingdom, and big enough for you to have complete confidence in our integrity and professionalism.

How We Do Business

Quite simply, Temptation sees itself in partnership with its customers. We try to treat our customers the way we ourselves want to be treated when we go shopping. We want you to spend what you can afford, not what would maximise our profits. We want you to buy the right gift, not the most expensive gift, and above all we want you to feel confident that if you have a problem with what you have bought, we will do everything we can to solve that problem. (See our Guarantee and Returns Policy)

TemptationGifts.com

Buying gifts from our website should not be any different from coming into one of our stores. Last year we had over a quarter of a million satisfied customers buy gifts and cards in our stores. Unlike many companies selling goods over the "web", we have the experience of many years of retailing behind us, and the goods we offer are all in stock in our warehouse. We have tried to create a website that is easy to use and fun to visit. The number of gifts is growing and changing all the time, so if you can't find what you want on this visit, do call again.

www.TemptationGifts.com is wholly owned by Temptation (Gifts) Ltd, Registered Office, 6, Sycamore Road, Amersham Bucks HP6 5DR. The company registration number is 2294820 and the company is registered in England.

Making A Purchase How to Shop
At the top of every page you will find all the categories from Dunoon Mugs through Terraumundi Money Pots to Collectable Bears. Simply click on whichever one you would like to look in first.

You can also make an instant selection from the BestSellers and New Products featured on every page.

Using the Shopping Basket
When you have decided which product or products you would like to buy, then click, "Buy". This item will then automatically be included in your basket.

Once you have placed an item in your basket, you will be redirected to the site and you can shop for more.

At any time you can check the contents of your shopping cart by clicking "View Cart".

How do I delete an item?
If you place an item into your cart which you later decide you no longer wish to buy then you can remove it.

How do I change the quantity I wish to order?
If you would like to buy more than one of any item then all you need to do is specify the quantity you require.

To do this clik in the box headed quantity and then change the figure in this box (which will be set at a default of 1) to the number you require. If you make this change on the Sopping Cart page you will need to press 'Update' to apply your changes.

Making Your Purchase
When you have finished browsing and are ready to purchase your goods, go to the checkout by clicking the Checkout button. At the checkout you need to complete a form with your name, e-mail address, home address and telephone number. This information is required so that we are able to send you your receipt and goods, or contact you if there are any problems with your order.

There will also be a section entitled delivery address which you can fill in if you would like the delivery to be sent to a different address than your own home address.

At this stage you will be transferred to a secure payment page provided by our industry-leading payment service provider, Protx. There you will need to enter your credit card details - which will include your card number, expiry date and the name of the card holder. You need not have any concerns over the security of these details as all the credit cards will be encrypted on the site.

For more information please have a look at our Credit Card Security Section. We accept Visa, Mastercard, Switch, Delta and Solo. We will accept both credit cards and debit cards and all orders will be processed in the same way.

Please note that all prices shown on this site are displayed in pounds sterling.

Sending a gift to a friend!
At temptationgifts.com we want to offer the best service possible, therefore we have included with our site the chance for you to purchase a gift for someone and have it sent direct to their door.

If you wish to use this service then all you need to do is shop in the same way as normal, select your items and go to the check out. You will then fill in the separate delivery address to which you want your goods sent. On the paymnent pages you will complete the form with your name address and credit card details etc.

Gift Wrapping Service
We also offer a gift wrapping service. If you wish to send the items you have selected as a gift then we can wrap them for you. The items will be beautifully wrapped and ribboned for a charge of £2.50 per gift. Please just tick the box to show you would like this service.

Processing your order
To process the order please ensure you have entered all the necessary details such as delivery address and your valid credit card details and then click "submit order". Once you have submitted the order a page will appear which confirms your order details, personal details and the amount which will be debited from your credit card.

Having received a valid order, TemptationGifts.com will then despatch your goods from our warehouse within 24 hours, and we would exect them to arrive with you in 2-5 days. Orders received on a Saturday will be despatched within 48 hours.

Shipping And Handling Postage & Packing Charges
Unlike many companies on the web, it is NOT our intention to make a profit on postage and packing, merely to cover our costs. We want to make sure that your goods get to you quickly and safely, but as cheaply as possible.

GIFT DELIVERY SERVICE
(approx 2 - 5 days)

Delivery Charges for UK Delivery
Order Value Delivery Charge
Up to £10 £2.99
£10.01 to £25 £4.50
£25.01 to £50 £6.99
£50.01 to £75 £7.99
Over £75 £8.99

Delivery Charges for EU Delivery

Order Value Delivery Charge
Up to £10 £4.99
£10.01 to £25 £6.99
£25.01 to £50 £8.99
£50.01 to £75 £11.99
Over £75 £16.99

Delivery Charges for ROW Delivery
Order Value Delivery Charge
Up to £10 £6.99
£10.01 to £25 £8.99
£25.01 to £50 £17.50
£50.01 to £75 £35.00
Over £75 £45.00

TemptationGifts.com will guarantee to despatch your goods within 24 hours of receiving a valid order (orders received on a Saturday will be despatched within 48 hours.) However, we cannot guarantee the efficiency of the post office, so cannot guarantee the delivery times listed above.

In the case of very heavy orders, (particularly for overseas destination) it may occasionally be necessary to impose a postage surcharge. In this eventuality we will contact you before despatching the goods.

Delivery Schedule Having received a valid order, TemptationGifts.com will despatch your goods from our warehouse within 24 hours during the working week via Royal Mail. Orders received over the weekend (after midday on Friday) will be dispatched on a Monday morning.

We would normally expect your orders to arrive with you after 2 - 5 working days
International orders are generally received within 2 weeks

If for any reason there is a problem or delay with your order we will contact you via email or telephone.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All price include VAT at 17.5%.

Credit Card Security Secure Credit Card Information
I would like to reassure you that when shopping at temptationgifts.com all your credit card details are safe, because the shopping area of our site is secure.

From the Checkout page of our site you will be automatically redirected to secure pages provided by PROTX, who are our industry-leading Payment Service Provider. They use SSL technology, (which is an industry standard secure sockets layer and diplays the "Gold Padlock" in your browser window). This technology allows for the encryption of confidential information such as your credit card details.

Any information that you enter into the computer which is then passed to their website is secure, which means that in the unlikely event of the information being intercepted by someone else, it cannot be read.

Did you know: Recent surveys suggest that when paying your bill by credit card in a restaurant the risk of credit card fraud is 100 times greater than shopping on the internet. The encryption technology used by most sites virtually eliminates fraud on the internet.

Guarantee This does not affect your statutory rights as a consumer.*

At temptationgifts.com we will do everything we can to ensure that we send you the gifts you require in perfect condition by the date you require them

However, sometimes things can go wrong. The goods may not be what you ordered, they may have been damaged in transit, or you may just not like what you see when it arrives. We want you to feel totally confident that if, for any reason at all, you are not completely happy with your purchase, you can return it to us at our expense, and we will refund your original payment in full.

So, if you are unhappy with your purchase this is what you should do:

Email us to inform us you wish to return the goods. (within 24 hours of receiving your goods if possible)
We will send you the cost of postage. You can then return the goods to us free of charge in their original packaging. (If you have lost or destroyed the packaging, please try to use something equivalent so that the goods are not damaged or further damaged on their way back to us). Please also enclose your original receipt or a copy if you prefer, so we can identify you easily.
We will refund your credit card payment, once we have received the goods, and send you a copy of the refund voucher.
What if you have a problem later on?
Should you have a reason to be dissatisfied with your purchase at a later date,- for example you may have bought something which stops working even though it has been subject to only normal usage. Under these circumstances, contact us by email, and a member of our sales team will contact you by email or by telephone to try to solve the problem. Sometimes these things can be sorted out with a little advice from one of our trained personnel, but if it involves returning the goods to us for replacement, then we will apply the same procedure as above.

* Statutory Rights: The Consumer Protection (Distance Selling) Regulation 2000 states that all customers have the right to cancel their contract within seven working days, from the day after the delivery date of the goods.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01494 728913 (International +44 01494 728913) or write to us at 6 Sycamore Road Amersham Bucks HP6 5DR United Kingdom

Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future if you do not want us to do so. We will not pass your e-mail address to other traders under any circumstances.

The type of information we will collect about you includes:

Your name
Address
Phone number
E-mail address
Credit/debit card details
We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

If you have any questions/comments about privacy, you should e-mail us at sales@temptationgifts.com.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy It is as important to us as it is to you that you be completely happy with your purchase. If for any reason you are not, please contact us straight away by phone or email and we will do everything we can to resolve the problem. We can offer replacements, alternatives or if needs be, we will pay for you to return the item to us and refund your payment in full.

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